Legal & Privacy
Privacy Policy
Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the choices you have. We are committed to handling your data with transparency and care.
Overview
This Privacy Policy applies to all personal information collected by Bigvee Pty Ltd through our website at bigvee.com and any related services, including purchases, dealer enquiries, and customer communications.
By using our website, you agree to the collection and use of information as described in this policy. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Information We Collect
We may collect the following types of personal information:
- Identity & Contact Information — your name, email address, phone number, and delivery address when you place an order or contact us.
- Payment Information — billing details processed securely through our payment provider (Stripe). We do not store your full card details on our servers.
- Usage Data — pages visited, time spent on the site, browser type, and device information collected automatically via cookies and analytics tools.
- Communications — any messages, feedback, support requests, or enquiries you send to us directly.
- Account Information — if you create an account, we store your username, password (hashed), and order history.
We only collect information that is necessary for the purposes described in this policy. You are not required to provide personal information to browse our website, but some features (such as placing an order) require it.
How We Use Your Information
We use the personal information we collect to:
- Process and fulfil your orders, including payment processing and shipping.
- Send transactional emails such as order confirmations, shipping notifications, and receipts.
- Respond to your customer service enquiries and support requests.
- Improve our website, products, and overall customer experience.
- Send promotional communications, newsletters, or special offers — only with your explicit consent. You may unsubscribe at any time.
- Comply with legal obligations and prevent fraud or unauthorised activity.
We will never sell your personal information to third parties. We do not use your data for automated decision-making or profiling that could significantly affect you.
Sharing & Disclosure
We may share your personal information with trusted third-party service providers who assist us in operating our business. These include:
- Payment Processors — Stripe (for secure payment processing)
- Shipping Carriers — Australia Post, UPS, FedEx, and equivalent couriers (for delivery)
- Analytics — Google Analytics (aggregated, anonymised usage data)
- Email Services — for order confirmation and marketing communications
All third-party providers are contractually obligated to keep your information confidential, use it only for specified purposes, and maintain appropriate security standards.
We may also disclose your information where required by law, court order, or to protect the rights and safety of Bigvee Pty Ltd and its customers.
Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, maintain your shopping cart session, and analyse site traffic.
Types of cookies we use:
- Essential cookies — required for the website to function (e.g., session management, shopping cart).
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference cookies — remember your settings and preferences across visits.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impact website functionality.
Your Rights
Under the Australian Privacy Act and Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or out-of-date information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time using the unsubscribe link in our emails.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
To exercise any of these rights, please contact us at privacy@bigvee.com. We will respond within 30 days.
Data Security
We take the security of your personal information seriously. We implement reasonable technical and organisational measures including:
- SSL/TLS encryption for all data transmitted through our website.
- Secure, access-controlled hosting environments.
- Regular security audits and software updates.
- Restricted staff access to personal data on a need-to-know basis.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the OAIC as required by law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer.